For the first order, the lead time is typically 45-60 days, depending on the availability of the selected packaging materials, starting from the receipt of advance payment or confirmed final artwork (whichever is later). For repeat orders, the lead time is reduced to 30 days. This timeline can be further shortened if you provide a prior forecast and are willing to invest in advance procurement of packaging materials.

The minimum order quantity (MOQ) can vary based on the specific product formulation and packaging style. For most products, the MOQ is typically set at 3,000 units, based on a 200g pack size. However, the MOQ can be adjusted depending on the complexity of the formulation and the type of packaging selected. We are happy to discuss specific requirements and provide more detailed information for your order.

Yes, at Acticon, we strictly adhere to Good Manufacturing Practices (GMP), ensuring quality management, rigorous sanitization, and careful selection of raw materials. Our facility is a registered cosmetic facility under MoCRA (USFDA), and we maintain ISO 22716, ISO 9001, and ISO 13485 certifications. This commitment ensures that all products are manufactured to the highest safety, consistency, and quality standards, using only certified, safe, and ethically sourced ingredients.

At Acticon, our goal is to prevent quality issues before products ever leave our facility — ensuring that you receive products of the highest standard. We achieve this through rigorous quality control and assurance processes aligned with ISO 22716, ISO 9001, and ISO 13485 certifications. To further support transparency, we also accommodate third-party inspections upon request.

Preventing Quality Issues:
Every production batch is thoroughly tested prior to dispatch. This includes checks for formulation stability, packaging integrity, and compliance with your approved specifications — helping us ensure that no manufacturing defect reaches your customers.

Managing Consumer Complaints:
We take full accountability for any issues related to the manufacturing process (such as product texture inconsistencies or ingredient variances). However, some complaints may arise from factors beyond our control — for example, improper storage, transport damage, or unmatched marketing claims. In such cases, we collaborate closely with our clients, offering guidance on resolution strategies to uphold customer satisfaction and safeguard your brand’s reputation.

Yes. Acticon Life Sciences has a dedicated in-house Research & Development (R&D) team with expertise in cosmetic chemistry, formulation science, and dermatological innovation. We can assist you with:

• Custom formulation development based on your brand vision, target market, and claims
• Ingredient selection and innovation with the latest global trends and clinically proven actives
• Stability and compatibility studies to ensure product quality
• Performance testing and regulatory compliance guidance
  Whether you want to modify an existing formulation or develop an entirely new product concept, our R&D team can bring your ideas to life.

At Acticon, we have a robust network of trusted suppliers carefully chosen through our comprehensive assessment system. This ensures we partner with vendors who consistently meet high standards of quality, reliability, and compliance. Many of our suppliers also cater to multinational companies, reflecting their ability to deliver premium raw materials (RM) and packaging materials (PM). We keep on adding new suppliers’ year-on-year bases. So, we can procure the required RM & PM by maintaining higher quality standards for manufacturing the products from these suppliers.

If you have already evaluated and selected a specific supplier for RM or PM, we can collaborate with them. We are happy to procure materials from your preferred suppliers, ensuring all sourcing aligns with the terms you have established with them. This flexibility allows us to adapt to your unique preferences while maintaining our commitment to product quality and consistency.

In this way, we balance flexibility with rigorous quality assurance, ensuring your products are manufactured to the highest standards while accommodating your specific sourcing needs.

Yes, you have the freedom to select your preferred packaging material (PM) suppliers for your products. However, the quality and reliability of the supplier are crucial for smooth production.

If you choose a supplier, please share their details with us. Our purchase team will evaluate their reliability and assess whether the packaging is compatible with the product and our manufacturing technology. If we identify any concerns, we will inform you and proceed based on your guidance. Payments to the supplier will follow agreed terms, provided your payments to us are cleared.

Yes, you can select a supplier for a specific raw material (RM) essential for your product. However, the ingredient's quality and the supplier's reliability are critical for smooth production.

Please share the supplier's details and the ingredient specifications with us. Our purchase team will evaluate the supplier (if they are new) and may request samples for quality assessment by our QA team. If any concerns arise, we’ll inform you and proceed based on your input. Payments to the supplier will follow agreed terms, provided your payments to us are up to date.

Yes, we welcome your technical team or a third-party inspection agency to be present during the manufacturing process. However, to ensure the confidentiality of all brands we work with, any visits must comply with our strict confidentiality protocols. This ensures that the proprietary information of other brands remains protected while allowing you to observe and verify the manufacturing steps of your own products. Our goal is to maintain transparency while safeguarding all sensitive details.

Yes, we do offer loan licensing services, allowing you to leverage our expertise and manufacturing capabilities without setting up your own production facility.

While we recommend that brand owners work with their own designers for a better understanding of your branding and promotional needs, we do have an in-house designer who can assist with minor corrections and edits. If you need more extensive artwork creation, we can refer you to trusted designer agencies. Additionally, our in-house team ensures that your artwork complies with FDCA and Metrology Act guidelines and offers guidance on technical aspects such as color combinations and printing standards, helping you avoid any legal issues.

Your company name will be written as "Marketed By: [Your Company Name]" (for example, "Marketed By: XYZ Limited"). Additionally, your company's postal address, customer care details, email ID and contact number, will be included on the packaging. This ensures that all necessary information is clearly displayed for your consumers.

Yes, for products sold in India, the manufacturer's name, address (with PIN code), and manufacturing license number must be listed on the product packaging according to the Cosmetics Rules, 2020, and The Legal Metrology (Packaged Commodities) Rules, 2011. For international buyers, it is optional to include the manufacturer’s details. However, if not included, the packaging must state "Made in India" along with the manufacturer's neutral code. (For example: GUJ/COSMETICS/GC/1343 and GUJ/COS/GC/1343).

Absolutely! We are committed to supporting brand owners in every way possible. Since regulatory requirements vary by country, we first need to know the specific documents, details, or samples required for registration in the importing country.

We can promptly provide readily available documents like certificates, product specifications, COA, and MSDS within a week. For other required documents, we will assist you in obtaining them from relevant authorities. Additionally, we can arrange unbranded product samples for testing or registration if needed.